worst service ever

I have send a query to head office 6 days ago but no one is coming back to me . i am soooo disappointed i was not expecting head office to treat their costumers like that see email below hlekani tintswalo ********** Jul 3 (6 days ago) to gugu.mchunu, complain Good day On the 22nd of June I receive an SMS from MTN starting that recharge now with R30 and get R110 free MTN to MTN. As an MTN user I did recharged with R30 and put my trust on you but to my surprise I didn’t get it, I waited thinking I will get it from you as promised, however, I didn’t.

I called your call centre on Tuesday spoke to an agent (female cant remember her name) she confirm she will escalate query to the relevant department will come back to me within 24 hours , I waited for 24 hours to pass no feedback I called again on Thursday you were off line, call again on Friday spoke to an agent which the query was handed over to a very sweet T/L who knows how to provide with excellent service actually champion of MTN by the name of Dishen Kathard who assisted me after explaining my query. he check with relevant department and do his escalations and he was coming back to me with follow ups as promised. Today he called and provide me with feedback that he got from Relevant department starting that they won’t be able to provide me with the airtime as promised. I thank him for his service My query /concern is MTN is saying that I won’t be able to get the airtime due to extra time that I owe MTN, however the SMS state recharge with R30 and get free airtime it didn’t state only if you not owing extra time is simple saying recharge with R30 which I did. It doesn’t matter whether I’m owing MTN or not I only follow the instructions that you said to me unless if it was another way of ripping me. Otherwise your sms is wrong it doesn’t sound right

Extra time it’s got nothing to do with the sms, I paid it back by recharging with the R30 that you said I should do in other for you to get it back.

I want clarity on this one I want MTN to send me their disclaimer/terms and conditions regarding this SMS on this email address that I receive and state what you are saying on this query so that I know that going forward SMSss from MTN I must not take them seriously or you must only tell me what is the T/C before I do what you are telling me unless if is another way of ripping me off My number is : ********** (Hlekani)

your prompt response will be highly appreciated Mail Delivery Subsystem

Jul 3 (6 days ago) Message not delivered Your message couldn't be delivered to ********** ... hlekani tintswalo

Jul 3 (6 days ago) Hi email address for complain that I used it not working is shows undelivered...

hlekani tintswalo Jul 4 (5 days ago) Hi is there any feedback regarding my query? Regards: ********** hlekani tintswalo Jul 6 (3 days ago) ---------- Forwarded message ---------- From: hlekani tintswalo ********** Mpho Kekana [ MTN South Africa ] Jul 6 (3 days ago) to #CIPNow, Gugu, me

Hi, May you kindly assist in resolving the query in the email below. The query has been pending since the 3rd of July 2018, first communication of the email was sent to the complaints department by @Gugu Mchunu [ MTN South Africa ] and she has since not received feedback on the matter. Your assistance will be highly appreciated.