Worst service ever
Bad service from mtn, they always wanna rip us off. I asked for the pre cancellation quote which was provided to me and I did pay it the same day. A week later I get a message that I owe mtn R6496.26.its been almost two months now being promised that they will pass the credit but they did not. I was shocked to see that amount on my credit report which means it now affects my credit score. I think now I'll have to change the network cuz I thought mtn was the best but now I see is the worst service provider ever which always inconveniences its clients and don't care about us.
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Replies (2)
MTN South Africa's replyOfficial
22 Mar 2018, 10:16Good day Tshegofatso,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the date that you made your payment so that we may allocate the payment. The payment is not reflecting on your account. You may also contact our call centre @ 808 for further assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply22 Mar 2018, 10:16
Official
Good day Tshegofatso,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the date that you made your payment so that we may allocate the payment. The payment is not reflecting on your account. You may also contact our call centre @ 808 for further assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
22 Mar 2018, 10:20I made the payment on the 3rd of January with the ref ***. The amount that I paid is what was quoted to me.
's update22 Mar 2018, 10:20
Reviewer Update
I made the payment on the 3rd of January with the ref ***. The amount that I paid is what was quoted to me.