WORST SERVICE EVER

I was not informed my account had been moved over to cash month to month basis. the account was handed over and i was not informed until i was contacted by the Debt collector. I had then settled the account that was outstanding. I have requested at the Lenasia Branch, the Glen Mall branch and the Simmonds street branch for the account details & was told that they can't assist as the contract was offered to me telephonically. I have called MTN numerous times and have had no joy in trying to get this account dealt with. I had spoken to two consultants in the personal division who transferred me to the business division. I spoke to George Lerutle who transferred me back to the personal division and was sent back to the business division a third time. I then spoke to Keneilwe Scott-Briggs who advised me to call the switch board number & requested that someone from legal call me on ***. I called the debt collectors VVM who confirmed that the outstanding amount has been paid in full. i am still waiting or a call from the legal department of MTN which was requested yesterday. this is by far the worst service i have ever received.