PB
Pieter B
1 reviews | Active since Jun 2015
23 Oct 2015, 13:12
Worst service ever!!!!
Hello<br> <br> Please assist as I am still waiting for a person from the legal department to contact me in regards to R6000 that needs to be paid back to me due to an over billing. This happened because of a error on MTNservices.<br> This has been going on since November 2014. A whole year for one resolution is not acceptable.<br> <br> Please call me on *** / *** so we can get this sorted out as this pathetic.<br> <br> Pieter Boshoff
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MTN South Africa's replyOfficial
26 Oct 2015, 13:06Hello pieterboshoff14,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit for R10 280.77 has been passed against the account 27-3-2015.
The debit orders for R10585.00 has returned unpaid for October month. The invoice for November 2014 has been debited R480.46.
The balance is now R 1,981.46, the last payment received R1673.60. The invoice for June until October is not as yet paid.
For any futher assistance you can email the legal department ***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit for R10 280.77 has been passed against the account 27-3-2015.
The debit orders for R10585.00 has returned unpaid for October month. The invoice for November 2014 has been debited R480.46.
The balance is now R 1,981.46, the last payment received R1673.60. The invoice for June until October is not as yet paid.
For any futher assistance you can email the legal department ***
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply26 Oct 2015, 13:06
Official
Hello pieterboshoff14,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit for R10 280.77 has been passed against the account 27-3-2015.
The debit orders for R10585.00 has returned unpaid for October month. The invoice for November 2014 has been debited R480.46.
The balance is now R 1,981.46, the last payment received R1673.60. The invoice for June until October is not as yet paid.
For any futher assistance you can email the legal department ***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit for R10 280.77 has been passed against the account 27-3-2015.
The debit orders for R10585.00 has returned unpaid for October month. The invoice for November 2014 has been debited R480.46.
The balance is now R 1,981.46, the last payment received R1673.60. The invoice for June until October is not as yet paid.
For any futher assistance you can email the legal department ***
Kind Regards,
Alice van der Merwe
***