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Percy H

1 reviews | Active since Dec 2017

10 Dec 2017, 10:23

Worst Service ever

In October MTN had a promotion if you subscribe for their 20gig month data contract you will get 80gig a month, it was an promotion. I called on the 17th of October asking if I still could get the promotion and they said yes, and is on recording, they record all calls, my contract was approved on the same day, I only receive my SIM on 2nd of Nov, so they loaded pro rata data and the 14 of Nov I would have receive my full Data, on the 14th they only loaded 60gig (40 day & 20gig night express) so logged a call about the other 20gig night express data, so I received this ref no 1- ********** 4534 and it is almost a month and I still don't have my data and the Night Express data expire each month so eventually I will loose that data, I every time I call they say will get an sms... it unacceptable and they are not helping me at, they want to put througb to their tech support who are working on it they can't tell me why they take so long, I give them a 1 out of 10... I don't know if I'm the only one thats is struggling with them...

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Replies (5)
MTN South Africa
MTN South Africa's reply12 Dec 2017, 15:15
Official

Good day Percy,

As per the note below Irma Landers is assisting you on this matter. below is her email sent to you today.


Thank you for emailing Customer Care.

We apologize for the delayed response.

Kindly attach a copy of the contract or contract summary in order to escalate further, as the details reflecting on our side do not correspond with your advise provided in the e mail trail.

We trust the above meets your requirements.


Kind Regards,
Irma Marais
Customer Services
MTN SA

You can now text your query to us! Simply SMS 44303

Reference Number: ***1
Closed by user 'Irma Landers' on 12/12/2017 at 09:05:29
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)

Best regards,

PH
Percy H's update12 Dec 2017, 16:37
Reviewer Update
I have send the contract , I have received that on the 18th of October.
PH
Percy H's update13 Dec 2017, 18:10
Reviewer Update
Hi Irma So did you receive my contract summary and what will happen tomorrow? Will you reimburse my account the 20gig that I did not receive will my issue be resolved tomorrow. Regards Percy Hattingh
PH
Percy H's update14 Dec 2017, 16:28
Reviewer Update
Please confirm that you did receive my Contract Summary it been 2days and no response so far again, is someone working on it or not? I was loaded again only with 60gig and not 80gig, it's now 40gig that you stilk owe me. Get this revolved asap, I'm not going to wait another month. You are fast on people case if we don't make payments on time, so it is not acceptable for you not doing your part.
PH
Percy H's update15 Dec 2017, 15:22
Reviewer Update
This is my last private message, give me a direct email addess of Irma or someone that will assist me, hate the fact that I'm being ignored, my issue still not resolved. Whats the poomt2of promotions if you can't apply them, I know it was limited, the day I ask for it, like I mentioned a 100 times, at time that I subscribed for they were still available, my subscription was approved the same day when I called, review that call with the sales team, all calls is recorded and it should be on record, I can't believe that your system can't pick that up. Is really that hard just to fix my account and give my data?