WORST SERVICE EVER!!!!
Good day
I am not a happy client at all!!!
My lines doesn't have any Internet connection for 4 days now!! Which means I cannot do my work. No work no pay!!!
I phoned 808 every single day but no one could fix the problem for me. I then posted on hello Peter. The last lady I spoke to said she will escalate the problem.
Yello Customer!your reference number is 1- ********** 9375,Thankyou for using MTN.
This morning I received a reply on helo Peter stating the following : Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the internet service have been activated on your number please try connecting it should work accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Still not working!!! This is a very serous problem as my work now is 4 days behind. I need some assistance ASAP!!!!
Dear Valued Client,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that we have sent an urgent request to our technical team to contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Client,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that we have sent an urgent request to our technical team to contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,