NK
Nurahn K

1 reviews | Active since Sept 2015

15 Sept 2015, 17:29

Worst Service Ever

I have never ever experienced such bad service from a service provider.<br> <br> This query has been almost a month and still has not been resolved. MTN claims the account has not been paid , after numerous calls, faxes and emails TODAY they decide to cut my outgoing call facility .<br> <br> Multiple call centre service agents confirmed the account was up to date and that they have received the payments but today they have the audacity to cut my line.<br> <br> Several calls and people confirming the account is up to date and today i have no service, How can they do such business? Who trains this people? I am absolutely disgusted not to mention furious by the poor and pathetic service received. <br> <br> I need this resolved ASAP, and absolutely refuse to spend another second on the phone with lower lever staff.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 14:58
Official
Hello nkhan26712,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please fax us the proof of payment to:*** and quote the below reference number and we will be able to assist promptly.

Best regards
Mantoa
REQ:***