1 reviews | Active since Apr 2015
Worst service ever
Good day<br> <br> Guys this is going on for too long now. It's been almost 2 months and no one calls no one responds what type of a network is this really your Ceo wants to be number 1 in south Africa but cannot offer basic customer service or retentions disgusting. He shouldn't make a statement like that if he is not willing to follow it up. Something so simple is taking you guys forever to do. The reason why Vodacom is number is because they provide feedback, they go the extra mile and they make sure that the problem is resolved. I requested for a manager to contact me and no one called. I bet if I stopped paying my bill someone will call. Very quick to ask why haven't you paid your bill but slow to provide the service that we pay for. I once again request for my line to be reactivated and put on to a 2gig top up closed line package. If not get a manager to call me on ***<br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
