mM
muravha M
1 reviews | Active since Oct 2017
13 Oct 2017, 14:33
worst service ever
I called in regarding my mtn contract I had which apparently has been handed over to legal department, but I wasn't allowed to speak to the legal department, they do not have a direct line so the advisor says ,so I cant get the help I need. I find this so annoying because I want to resolve the matter its been 2months since I logged this quiry but its still not resolved.
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MTN South Africa's replyOfficial
14 Oct 2017, 13:11Good day,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the Legal department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. As discussed i will send you a letter confirming payment on this account to your email address.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply14 Oct 2017, 13:11
Official
Good day,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the Legal department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. As discussed i will send you a letter confirming payment on this account to your email address.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,