1 reviews | Active since Oct 2017
Walked into Mtn Wonderpark now, wanted to upgrade our contract. First we are met by the 2 most unfriendly individuals but we keep our friendly and smile. Asked we would like to upgrade my husband phone contract, to what we are asked??? I reply with LG G6 please, so he calls another gentleman from the back office, so this guy walks out and says what are you looking for... I reply again LG G6 please, his reply... **** let me check I think I sold my last one. He comes back with and order for me, so I ask will your Kolonnade branch have perhaps, we don't know he replies. So I ask could you perhaps call them and ask, we will take the drive... They both reply with... No they won't tell us. So I say, give me their number I will call them as a client. So I call the number, but get no answer. So we look for the next option, choose a different upgrade. So I say, OK can we have this MacBook Pro with 3G and again, no stock. I ask okay, so what do you have available so we can eliminate what you don't have, turns out all they have is the Samsung Note 8... Really??? So we just went home. Really BAD BAD service. Would not recommend them to anyone!
Dear Valued Customer,
We apologize for the inconvenience that you have experienced with stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We apologize for the inconvenience that you have experienced with stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
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