RR
Richard R
1 reviews | Active since Oct 2011
24 Aug 2015, 10:01
Worst service ever
I app**** for a upgrade on the 23 July on the online shop. I got a notification on the same day that i app**** for a upgrade saying that my upgrade is being processed.I asked that they communicate with me via email as i am in nigeria. It is now 30 days later and i have not reveived any conclusion to my problem at all<br> What is going on with MTN<br> Please could i have this issue resolved.<br> I am in Nigeria, please dont phone<br>
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Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 11:01Hello richardpaulrabie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have escalated the matter to our sales team management for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have escalated the matter to our sales team management for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 11:01
Official
Hello richardpaulrabie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have escalated the matter to our sales team management for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have escalated the matter to our sales team management for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,