1 reviews | Active since Aug 2013
On the 22nd of September my number was locked from phoning, sms & data. Excused used by store in Tygervalley in Western Cape was "Technical issues". My phone only worked 8 hours later.
a Week later I needed to do a sim swop on my son's number and performed a sim swop at the store in Kuilsriver. The next morning the SIM was still not active and I went to the MTN store at Cape Town international as my son was flying to George.
The consultant told me that it still needs to be activated on the Network. 24 hours later I went to the store in Tygervalley and was told its still pending activation on the Network.
I received an SMS from on the 30th of September from Tamlyn at the MTN store at Tygervalley asking me to come back to the store. When I got to the store I was told that the simswop for my son was unsuccessful and that I had to do a new simswop.
They informed me that they will liaise with the store in George and arrange that my son can collect the Sim at the Garden Route Mall.
Today the 1st of October my son went to collect the SIM and this afternoon I discovered my personal phone is not working. When I phoned MTN I was told that they made a mistake and did the simswop on my phone.
Now my phone is not working and my son's is still not working and on the 083 173 Nirusha told me they cannot do anything and again...I have to go back to the store.
Pathetic.
Good day Johannelie,
Thank you for your post. We tried to call you however your phone rang until we got your voice mail.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to your profile this matter is resolved and all Sim's are active.
Should this not be the case and you still require our assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Johannelie,
Thank you for your post. We tried to call you however your phone rang until we got your voice mail.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to your profile this matter is resolved and all Sim's are active.
Should this not be the case and you still require our assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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