1 reviews | Active since May 2016
Worst service ever
On the first of August 2017 I agreed to an upgrade deal with on of the MTN channel partners (Summer Mobile) and upon them failing to deliver the phone and giving me feedback I decided to cancel the upgrade request and do a reversal (24/08/2017) and they said it will be cancelled within 72 hours, the cancellation has still not happened and I then got in touch with MTN retentions (channel Queries) and they processed the cancellation request but they said they are awaiting for the phone back from the warehouse, but since then I haven't received any feedback, I send follow up emails and no response from MTN as well, the reason for the upgrade cancellation request was that I wanted to go to an MTN store and do the upgrade there since the delivery was not happening, can someone look into this as it is getting rather annoying now, this is for cell # ********** 429 I am truly disappointed with the service I have received so far
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,