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VANESSA K
1 reviews | Active since Jul 2015
24 Jul 2015, 13:18
WORST SERVICE EVER
I WANT TO GIVE NOTICE AS MY CONTRACT IS FINISHING ON THE 1ST OF SEPTEMBER AND I WANT TO END THE CONTRACT AND CHANGE MY NUMBER TO PREPAID SO I WENT TO CAMPUS SQAURE BRANCH AND THEY TOLD ME THEY CANT DO IT I MUST CALL 808 I HAVE TRIED THAT NUMEROUS TIMES BUT I CANT GET THROUGH THE LINE CUTS AFTER HOLDING ON FOR 30 MIN WHY DO YOU HAVE BRANCHES IF THEY CANT DO JACK **** IF I DONT GET ANY FEEDBACK AND MY CONTRACT CONTINUES I WILL TAKE THIS FUTHER WORST SERVICE EVER
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Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 09:46Hello vanessakubie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the term date for your contract is 2015-09-01. In order to cancel and migrate to prepaid, kindly contact 808 on 2015-09-02 and request for your number to be migrated to prepaid as we can only process the request after the term date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the term date for your contract is 2015-09-01. In order to cancel and migrate to prepaid, kindly contact 808 on 2015-09-02 and request for your number to be migrated to prepaid as we can only process the request after the term date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Aug 2015, 09:46
Official
Hello vanessakubie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the term date for your contract is 2015-09-01. In order to cancel and migrate to prepaid, kindly contact 808 on 2015-09-02 and request for your number to be migrated to prepaid as we can only process the request after the term date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the term date for your contract is 2015-09-01. In order to cancel and migrate to prepaid, kindly contact 808 on 2015-09-02 and request for your number to be migrated to prepaid as we can only process the request after the term date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***