MM
Maletsatsi M
1 reviews | Active since Aug 2012
24 Jul 2015, 12:27
Worst service ever
It just gets worse and worse from being billed from R550 to R700 odd plus in July, with data that I only use from 5pm. I was advised by the consultant I have used more than what I pay for however I have never ran out of data. I have not even heard anything from them since my last complaint. I had to wait again another 30 minutes atleast this time around there was eventually someone on the other end. This contract I have is for two accounts which together doesn't even come to R150 per month, I simply want my money back and just cancel the account as I refuse to be ********** and I will not pay that R700 plus.
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 13:06Hello Bloss,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the high billing.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been re-escalated to the Billing team for urgent attention and investigation on your high billing. We hope that you don't lose faith and we will ensure that the team contact you with feedback to try restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the high billing.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been re-escalated to the Billing team for urgent attention and investigation on your high billing. We hope that you don't lose faith and we will ensure that the team contact you with feedback to try restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2015, 13:06
Official
Hello Bloss,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the high billing.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been re-escalated to the Billing team for urgent attention and investigation on your high billing. We hope that you don't lose faith and we will ensure that the team contact you with feedback to try restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the high billing.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been re-escalated to the Billing team for urgent attention and investigation on your high billing. We hope that you don't lose faith and we will ensure that the team contact you with feedback to try restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,