1 reviews | Active since May 2014
worst service ever
i'm so disgusted by the service i've received for these past months. i laid so many complaints and every time i have to do something but no one ever gets back to me. Again you ask me to fax the docs to this number *** and quote ref: REQ:*** . i've done that and up until today, still no one got back to me. must a person really complain every week in order to get the service that is needed. i'm now sick and tired of this *********** people that cannot help me. why ask for the documents if you not going to do anything with it. as per law you need to be in contact with a customer and communicate if you busy with an invistigation or what the f\" you guys busy with. more than 10days have past and still nothing. how on earth do you invistigate and not provide any type of feedback
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly note that we are still waiting for documents from yourside as per below communication.
Hello Mrs. Mohammed,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We cannot pick up the account details using the passport number, however in order for us to investigate you will need to provide an affidavit disputing the account and a certified copy of the passport. Also note that you will need to provide the MTN account number you are disputing, this number starts with an A and should have been provided by VVM. Once you have all this information, please fax it to *** and quote the reference number povided below.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly note that we are still waiting for documents from yourside as per below communication.
Hello Mrs. Mohammed,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We cannot pick up the account details using the passport number, however in order for us to investigate you will need to provide an affidavit disputing the account and a certified copy of the passport. Also note that you will need to provide the MTN account number you are disputing, this number starts with an A and should have been provided by VVM. Once you have all this information, please fax it to *** and quote the reference number povided below.
Thank you
Wenzile Masina
REQ:***
Best regards,