Worst service ever

Hi <br> <br> I recently lost my phone and because it is insured with MTN, it has since been a nightmare to process a claim.<br> <br> First no one answered when i tried to contact the call center to ATLEAST block my sim card.<br> <br> Whats even worse is that I ended up leaving my desk and i drove all the way to Melrose Arch's MTN store for some assistance regarding this matter, and the service there was ridiculous.<br> <br> I mean the people there didn't seem to know what they were doing let along the attitude that came with it.<br> <br> After nearly an hour of waiting, I ended up filling some forms to have my phone blacklisted and they were \supposedly"faxed by the people at the store and guess what! there hasn't been a response since...<br> <br> Am unable to complete the Claims form because I first need to:<br> 1. Have the number blocked and the phone blacklisted.<br> 2. Get an ITC number<br> 3. Fill an affidavit at the police station<br> 4. Then i can only fill the claims and who knows how long all this will take!<br> <br> Can someone please help.<br> Please do keep in mind that it's been days and i still don't have a phone during this time!!!<br> Am never renewing my contract with MTN."""