JT
James T
1 reviews | Active since Jul 2015
06 Jul 2015, 13:38
worst service ever
I logged an email *** on the 23rd of June requesting itemised billings for the month of may & june 2015. I waited 5 working days and no response so i logged a phone call and after 4 hours of trying, ifinally got through to a consultant on the 30th of June who gave me a ref number #*** and said i will have my IB in 48hours max but that was a fib.<br> <br> I was moved from Nashua mobile to mtn not by choice and i dont like the service i have been receiving since.
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MTN South Africa's replyOfficial
07 Jul 2015, 16:34Hello JamesET015,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request was sent to the billing area for them to send you your Itemised bill. The request will be processed. The industrial action did affect the turn around time negatively.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request was sent to the billing area for them to send you your Itemised bill. The request will be processed. The industrial action did affect the turn around time negatively.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Best regards,
MTN South Africa's reply07 Jul 2015, 16:34
Official
Hello JamesET015,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request was sent to the billing area for them to send you your Itemised bill. The request will be processed. The industrial action did affect the turn around time negatively.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request was sent to the billing area for them to send you your Itemised bill. The request will be processed. The industrial action did affect the turn around time negatively.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Best regards,