cP
celia P
1 reviews | Active since Mar 2009
11 May 2015, 13:20
Worst service ever
For almost 2 years i have been paying insurance on my mobile device. When i need to claim for repairs i am sent from pillar to post. MTN is probably one of the worst suppliers in SA is terms of customer service. at some point i was put on hold for over 30 minutes. This is ridiculous. I cant wait for this contract to end. Not a day goes by that I dont regret moving from Vodacom.
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 09:42Hello tsontsom,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We see that your claim (egain ***) is still pending with our Insurance Department and we've now requested that the management team intervene to get the claims processed as soon as possible.
We've requested that you be contacted directly with feedback of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We see that your claim (egain ***) is still pending with our Insurance Department and we've now requested that the management team intervene to get the claims processed as soon as possible.
We've requested that you be contacted directly with feedback of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 May 2015, 09:42
Official
Hello tsontsom,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We see that your claim (egain ***) is still pending with our Insurance Department and we've now requested that the management team intervene to get the claims processed as soon as possible.
We've requested that you be contacted directly with feedback of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We see that your claim (egain ***) is still pending with our Insurance Department and we've now requested that the management team intervene to get the claims processed as soon as possible.
We've requested that you be contacted directly with feedback of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***