aV
anton V
1 reviews | Active since Jul 2012
24 Mar 2015, 14:15
Worst service ever
I have send through an insurance claim for my iPhone. Tried calling them for 3 days straight about 30 times and no answer what so ever but mtn is in telecommunications. They phone me back after 7 days after claim was submitted set up a appointment to pick the phone up on Monday between 10 and 4 and no one has collected the phone. I was automatically shifted from Nashua mobile and they tell me sorry no lone phones for nashua clients. Why do we pay less. Please do yourself a favour and rather put your handheld on your home insurance. I have never experienced anything as bad as this
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Mar 2015, 15:01Hello antonvoges,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply30 Mar 2015, 15:01
Official
Hello antonvoges,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica