VG
Victoira G
1 reviews | Active since Mar 2015
12 Mar 2015, 14:57
WORST SERVICE EVER!!!!
I app**** for an MTN contract close to three months ago now. The deal shows you get a cellphone and a TV. I still have not received the TV this far down the line!<br> <br> I have emailed the complaints line, MTN on Facebook and personally gone into the MTN store numerous times where I have to stand in a line as well as constantly messaging the person working at the store with no response. <br> <br> This isnt the first problem I have had with MTN and I wont be renewing any contracts with MTN if this is the level of service and slowness I am provided with. <br> <br> I dont see why I am being billed monthly when I havent even recived the product!<br> <br> Super disappointing.
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Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 10:05Hello Victoriagrinnell,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
MTN South Africa's reply19 Mar 2015, 10:05
Official
Hello Victoriagrinnell,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***