AM
Angelique M

1 reviews | Active since Mar 2015

05 Mar 2015, 18:37

worst service ever

Mtn have, every month, for the last 6 months suspended my service. Their payments go off by debit order every month and there has never been a problem. Every month when they suspend the line, I have to call in and ask them to re connect the line. This happened again today and still no one can give me a solution on how to resolve this problem permanently. I have 3 contracts with Mtn, 2 of these were blocked this morning. When I called in I was told they would be reactivated Yet now, most of the day later only 1 of the 2 are working again. The one that is still suspended is the one I personally use and I now have to drive to work at 10pm without a working phone. Every time I call 808 the call rings, tells me that they are experiencing high call volumes and then after +- 15 seconds the call dies. This has happened about 10 times So far this evening. <br> I would like someone to contact me to resolve this problem permanently and explain why none of the call centre staff seem competent.

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2015, 15:36
Official
Hello angel1morton,

Thank you for your post.

Due to high volumes of calls that we experienced you could not be assisted immediately, please accept our apologies for any inconvenience caused.

Kindly be advised that that your lines have been reactivated. Your account was suspended due to the credit limit being reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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