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Andre N

1 reviews | Active since May 2020

04 Jun 2020, 22:46

Worst service ever!

I have been a customer of MTN for many many years, I cannot even remember how long but easily over 20 years. I also had numerous contracts with them, contracts for myself and all my children, currently there are still 3 contract live with MTN. I changed from EFT payments to paying directly on the MyMTN App from December 2019 and had no problems until my service was suspended the first time on 8 May 2020. According to MTN due to non payment of the April invoice for which I have proof. I have spoken to 6 so called "service champions", sent and recieved a total of 27 e-mails to and from 10 service agents at Customer Care, made a visit to an MTN store, had a futile attempt to contact MTN Head Office and a contact at MTN Forensic and Audit department, submitting my proof of payment 13 times during this process. My service have been suspended and reinstated three times since 8 May 2020. After I received 2 e-mails and a sms to confirm that the payment was allocated and the problem resolved my service was suspended again for the fourth time today 4 June 2020. This is unacceptable and I see no reason to continue with or recommend a company who treats a long standing customer like this and which clearly do not have the capability to resolve a simple allocation of payment problem. Shame on you MTN!!!

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Andre N's update12 Jun 2020, 09:41
Reviewer Update
Since me previous review where MTN suspended my service a fourth time, I sent 7 e-mails to three different customer service agents with whom I dealt with before on 4 June 2020. Today is 12 June 2020 and I had no reply from any of them. I had to go t a MTN shop on Saturday 5 June where lucky for me a very helpful lady reinstated my service. The problem is that I had to find out from the store that my account is "grey listed" and it still reflects "30 days overdue", so to me this means that the problem is not resolved as I was informed by MTN? Now I have to check if I am still connected every morning, not knowing when my service will be disconnected again, I am constantly in doubt if I will have service the following day and this in a day and age when one have to rely on a cell phone for security. It seems that a large company such as MTN do not even take the time to check or do not even care about bad reviews from customers since they do not even reply to reviews such as this either. It is probably because there is no competition in this market segment, so they do not see any reason to give good service to their clients since this entire situation sadly proves that they do not care about their customers at all.