Worst service ever
<p>I am utterly disappointed in the service at MTN.</p> <p> </p> <p>I app**** for a contract on the 25/06/2017 this was a Sunday. I had asked the sales assistant how long it would take and she rep**** 24 hours.</p> <p>On Monday I never heard anything back from MTN and so on Tuesday I called in the find out what was happening. The lady over the phone told me that because I had app**** over the weekend it would take 2 working days (Eventhough I app**** on the Sunday did they not think to tell me this and not lie and tell me 24hrs)</p> <p>On Wednesday morning early I received a sms to inform me that the application had been approved and that I would have to wait for the store to give me a call, I never received a call so I gave the store a call later that afternoon. The sales lady informed me that the systems are down and that I would need to wait as they need to complete the information on the system before I could collect the phones otherwise it wouldnt work.</p> <p> </p> <p>On Thursday afternoon I gave them a call again as to hear where the phones were, they said they would call once I could come collect. 13:15 they call and I went to collect.</p> <p> </p> <p>When I got there they had app**** the wrong package to the one phone I wanted and therefore this would now take an additional 24 hours to migrate the package apparently (this is still not done and its the 03/07/2017). </p> <p>On Saterday the other package (suppose to be on MTN My choice 25) was still on prepaid, so I gave MTN 808 a call, they said that they could not assist and that I would need to call ********** during the week. I called this morning and they informed me that they could not assist me as they only do online applications and that I would need to contact the store.</p> <p> </p> <p>How many more calls must I make just for the things to have been done correct in the first place????</p> <p> </p> <p>All I want is: </p> <p>1. The package to be the correct package Talk +S</p> <p>2. The other package MTN My choice 25</p> <p> </p> <p>Is this to much to ask for???</p> <p> </p> <p>This is truly the worst service I have gotten and it is not the first time with MTN. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***1
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***1
