Worst service ever
<p>I have done an online application to upgrade my contract with MTN on 13 January 2017 as they has the Fri-yay special which means you get an additional 50GB + 10 000 MTN-MTN minutes. I app**** online since I could not get through on the phone. The lady called me the next day only and asked if I wanted this special which I confirmed. It was all done telephonically so no paperwor**** It gets recorded as far as I know. Now about 3 months later I am still not getting this special and after many phone calls and emails they expect me to proof to them that I qualified for this special as their staff made an error on the paperwork. This is unbelievable as all calls are recorded and now they want a written contract from me. Ridiculous!!! I can't wait for my other contract to expire so I can move to another service provider. MTN is the worst company ever and the second time I am having trouble with them!!! Absolutely disgusting!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0