1 reviews | Active since Mar 2017
Worst service EVER!!!
<p>I logged my phone in for repairs at the big store in Hemmingways mall 2 weeks ago. They didnt tell me that they are closing for rennovations and I can not get hold of them. They told me it takes 2 weeks and they will call me. It has been 2 weeks now and customer services says to me that my phone was only sent in 2 days ago!!! Im beyond mad... my contract expires on the 14th March and I have handed in my cancellation long ago, now they have no reccord of it on my file and I must cancel only on the day. I have been up and down with MTN and get a different story from each person and horrible service with no outcome! </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***