Worst service ever
<p>on 2/11/2016 I went into mtn and asked to have my contract cancelled an to move to pre paid. I was debited again in December, Jan, and February. I went in again in Jan and was told my contract has not been cancelled. New request was sent. Feb same story. I have all the documents the consultant then told me was informed to send an email to the retention dept an copy his supervisor in . I then cancelled my debit order. Today they send me a msg to say my service has been cancelled. I have been with Mtn 20 years and this is the thanks I get. I can longer afford a contract. What do I do now.</p>
Good day Sharnette
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Angela
REQ:***
Good day Sharnette
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Angela
REQ:***
I am still getting the runaround from Mtn they have suspended my service since Thursday last week. Every time I call I am told my prepaid sim is up an running but I still can't make any calls. I was told on Friday it would take 24 hours an when I called again another 3 times today I was told to reboot. I did this twice . Still no service called again an was told there is a soft lock on will take another 24 hours
I am still getting the runaround from Mtn they have suspended my service since Thursday last week. Every time I call I am told my prepaid sim is up an running but I still can't make any calls. I was told on Friday it would take 24 hours an when I called again another 3 times today I was told to reboot. I did this twice . Still no service called again an was told there is a soft lock on will take another 24 hours