1 reviews | Active since Dec 2016
WORST SERVICE EVER!!!!!
<p>I have been with the MTN network for more than 15years and I have never experienced such bad service. My account was debited with more than R10 000 over 2 months. I have repeatedly asked for someone to explain to me what has occured and yet I have not received a favourable answer from anybody. I have even sent an email and I have been into the stores in Canal Walk twice and N1 City twice, I am disgusted at the treatment I have received from MTN staff after I have been loyal for so long. I am strongly considering moving over to Vodacom or Cell C. </p>
Thank you MTN
My problem was that for every month we paid atleast R800-900 all of a sudden it spikes -it was an open account all these years -we have been doing the same thing year after year -could no one pick up .hey oops something wrong here...customer never pays this much...you guys just debited my account..that affected my bank account and put me back R10000...
Im still not happy ..I think someone hacked into my account -it was the same time you guys experienced propblems with your network ..and I really believe that you guys are covering it up..Maybe im wrong ...it just does not make any sense.The next month after we were at N1 city mall ,we were helped by a guy ..who took all our particulars and was going to change the package to something else (not Sure)but anyway we were going to get a J1 samsumg phone package deal...after we were debited with a huge amount again..I went back to ask why our package was not changed as agreed as no one had phoned us ...just to be told that the colour we wanted was not in stock and according to MTN policy you cannot change anything until the phone has arrived...If someone had phoned to advise about a colour im sure we would have made some compromise than to pay R6000 odd again ...I expect the full amount back ...If this is not resolved as soon as possble i will be taking it to the Ombudsman...
thank you for coming back ...I hope you guys see some reasoning from my side as well...
Thank you MTN
My problem was that for every month we paid atleast R800-900 all of a sudden it spikes -it was an open account all these years -we have been doing the same thing year after year -could no one pick up .hey oops something wrong here...customer never pays this much...you guys just debited my account..that affected my bank account and put me back R10000...
Im still not happy ..I think someone hacked into my account -it was the same time you guys experienced propblems with your network ..and I really believe that you guys are covering it up..Maybe im wrong ...it just does not make any sense.The next month after we were at N1 city mall ,we were helped by a guy ..who took all our particulars and was going to change the package to something else (not Sure)but anyway we were going to get a J1 samsumg phone package deal...after we were debited with a huge amount again..I went back to ask why our package was not changed as agreed as no one had phoned us ...just to be told that the colour we wanted was not in stock and according to MTN policy you cannot change anything until the phone has arrived...If someone had phoned to advise about a colour im sure we would have made some compromise than to pay R6000 odd again ...I expect the full amount back ...If this is not resolved as soon as possble i will be taking it to the Ombudsman...
thank you for coming back ...I hope you guys see some reasoning from my side as well...