1 reviews | Active since Sept 2016

16 Nov 2016, 08:42

Worst service ever

<p>Good day</p> <p> </p> <p>Please respond to the below, I have not had a response from the 31st October 2016</p> <p> </p> <p>----- Nhlakanipho Hlatshwayo Wrote -----<br />Good day</p> <p>Please assist with sending me a payment arrangement letter for my MTN account, the outstanding amount is R6656.02 which will be paid over 12 months.</p> <p>The amount paid each month will be R555.00. The letter must also stipulate that the debit order attempt made on my account was in error (I told your consultant that confirmed the R3000.00 payment made on the 07/09/2016 to remove the debit order details I'd make manual payments)</p> <p>These payments will commence when I have received this letter</p> <p>Nhlakanipho Hlatshwayo <br />Account number : A ********** </p> <p>Can this be responded to promptly please I am tired of dealing with your company's *********** staff!</p> <p> </p> <p>I have spoken to the below people, who have failed to assist:</p> <p> </p> <p>Sara Naidoo, Zamaka Maphanjwa, Fortune Kawawa, Bongosi Hadebe, Lindokuhle Magweza and the Manager Kgomotso Mpshe </p> <p>Kind regards</p>

0
Replies (4)
's update16 Nov 2016, 08:47
Reviewer Update

REFERENCES ********** 54 AND [# ********** 6]

MTN South Africa
MTN South Africa's reply16 Nov 2016, 22:15
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the legal department for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

's update18 Nov 2016, 07:54
Reviewer Update

Good day

Please advise how my account was handed over to legal if no collection attempts were made by your credit department. Rest assured I will not be pay a cent more than then R6656.02 I received on my last statement I WILL NOT PAY FOR ANY LEGAL FEES CAUSED BY YOUR CONSULTANTS NEGLIGENCE.

How long does it take to write this letter?????

None of your call centre agents can provide updates for REQ: ********** apparently it does not exist in your system.

PLEASE URGENTLY ADVISE

Regards

's update22 Nov 2016, 14:08
Reviewer Update

Hello

Will anyone assist me with this or not??????

This has ruined my Credit score, I am desperate for some assistance