1 reviews | Active since Oct 2016
worst service ever
<p>i have had a contract with mtn for almost 2 years with a set rate. all of a sudden i received a bill over thousands of rands, when i queried this i was told that my data limit has been increased and this total is because of the increase. i have not done the increase, neither have i authorized an increase.today i spoke to a consultant who checked the system that in july a call was logged for my query, BUT TO THE WRONG DEPARTMENT! she then logged another call. then i requested that she reactivate my account and was told that she cant because my account is already 90days overdue. i have only paid my contract price because i refuse to pay the thousands of rands when it was not my fault. it is not my fault either that my account is 90days overdue. if mtn staff had done their job correctly in July and logged the query correctly, my account would not be overdue & suspended.</p> <p>i have been disputing this for the past 4 months and still no outcome.</p> <p>the service is disguting!!!!</p> <p>i would recommend for anybody not to go with mtn.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The investigation has been done by the billing department as per records on our system, the limit was activated on your account on the 18/07/2016 hence the charges are valid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The investigation has been done by the billing department as per records on our system, the limit was activated on your account on the 18/07/2016 hence the charges are valid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The investigation has been done by the billing department as per records on our system, the limit was activated on your account on the 18/07/2016 hence the charges are valid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The investigation has been done by the billing department as per records on our system, the limit was activated on your account on the 18/07/2016 hence the charges are valid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
