Worst service ever

<p>I have two contract accounts with MTN. One of my devices were ****** last week. I have done the due dilligence, by reporting it to MTN and request it to be blacklisted.</p> <p> </p> <p>What do they do? They blacklist the wrong number. After numbers calls to the call centre where you have to hold forever. I requested again that the wrong number has tho be re-instated and the right number to be blacklisted.</p> <p> </p> <p>My insurance brokers require that I provide wri tten confirmation form MTN before they can start processing my claim.</p> <p> </p> <p>I had to go through the call centre procedure again because NO local MTN branch can assist met because I have not blacklisted in their store, just to hear that they do not give that kind of confirmation.</p> <p> </p> <p>I have asked to be transfered to their superivsor and I spoke to mr. Michael Govender who assured me that it is no problem and all I have to do is sned an e-mail request and the confirmation will be send to me within 3 days.</p> <p> </p> <p>Three days later, and no confirmation, so I have to call again. Same response from the call centre agent, and when I refered to my discussion wiht mr. Michael Govender, they just said that there is no one wiht that name working there.</p> <p> </p> <p>If I cannot provide proof, I will not be able to claim.</p> <p> </p> <p>NEVER AGAIN will I renew any of my contracts with MTN.</p>