Worst service ever

<p>Hi</p> <p>I have two issues I would very much like to complain about, I have received nothing but **** service from MTN ever since I was moved to MTN from Autopage.</p> <p>Firstly, I asked over a month ago for invoices from last year to be sent to me, which still has not happened (I have followed up numerous times with this) I can't see it taking THAT long to send invoices, I need these so I can submit my tax, so thank you very much for holding me back with this.</p> <p>Secondly, exactly a week ago, I emailed ********** and requested pre-cancellation forms to be sent through to me, the first response I got was MTN asking what my issue was and why I wanted to cancel, and also asked for the make of my handset so they could calculate the cancellation fee, I rep**** to this email with all my gripes and issues with MTN that I have had, as well as the handset that I am using. The following reply I got back was, and I am quoting here, "Can you please provide us with the make and model of ?handset that?came with the contract for further assistance" - Exactly that, no apologies or any reference to any of my complaints that I had, just a sentence that looks like a 4 year old wrote.</p> <p>I have been a loyal customer to MTN for almost 12 years now, I have been trying to deal with who ever runs your twitter & facebook page, but I am getting nowhere, it seems that they are just there to respond occasionally to clients with useless information, NOTHING ever gets done, even direct messages do not get rep**** to. So pretty much everyone I have dealt with so far at MTN seems to have gotten their qualifications out of a cereal box. This ****ty service and not caring about your customers needs to stop, take 5 minutes out of your busy day and look at the posts on your facebook page, it is complaint after complaint, and no response from the people running the page</p>