WORST SERVICE EVER

<p>I have been a happy MTN customer since 2009 and it all turned around this year when I lost phone and put in a claim. Unfortunately I lost my phone on the 6th August 2016. I went to MTN to block my phone and to the police station to report it. On the 8th August2016 I faxed the completed claim form and the affidavit to MTN Insurance and on the 10th August 2016. I called to follow up on ********** 000. Punched in my number and the voice prompt said that they haven’t received my claim form and I should send this via fax and provided me with the fax number. I faxed the claim form again and called the following day no claim form received. Faxed about 3 times called the day after and the following week and every time I call the voice prompt tells me that no claim form has been received. I then emailed the claim on the 16th August 2016 and asked for response before end of business and guess what no one acknowledgement once again. The following day I sent another email no response. I had to call MTN every day and I couldn’t get to a claim assessor and NOBODY acknowledged my fax or emails. Until Yesterday I received the below email that is unprofessional and there was no apologies to my complaint.</p> <p>Good day </p> <p>Please find the attached MTN Insurance Claim Notification letter. Double click on the attached PDF document to view the details. If you do not have a PDF viewer, you can download it free of charge by clicking here. </p> <p>Should you have any queries, please refer to medium of writing to email address ********** <p>“Kind Regards</p> <p>MTN Insurance”</p> <p><br /> The service I got from MTN has been so disgusting, I will not be renewing my Contract with MTN after 6 years of being with MTN I will be moving to Vodacom.</p> <p>Thank you.</p> <p> </p>