WORST SERVICE EVER

<p>I ordered a new phone in September 2015. After making calls every week, I finally received my phone in January 2016. Because MTN messed up on their delivery, they extended my contract with another 6 months. I was happy to get the phone and just left things as they were. HOWEVER!!!</p> <p> </p> <p>Since the new phone used a different sim card, I activated the new sim card following their normal procedures on the same day that I received the phone. I received confirmation that activation will take place within 48 hours.</p> <p>After 3 days, I called the activations department as the SIM was still not activated. They took my details and said it will be activated. I was told that there might be a backlog and I just need to wait a couple days more.</p> <p> </p> <p>It is now 6months later and still no activation. My old phone's screen died. When I called the customer care line, I'm advised that I need to call MTN direct. Calling MTN direct and I'm told to call Activations. Activations are not activating the phone and there is no-one else that I can complain to since Customer Care apparently does not care.</p> <p>When I ask to speak to a manager, I get put through to a team leader who seems even more useless than the agents who try and assist. To get rid of me, they just transfer the call to a number that does not exist or they cutt me off.</p> <p> </p> <p>I am sick and tired of hearing an appology. After 15 years of being an MTN customer I am at the point of just cancelling everything.</p>