QL
Quintin L

1 reviews | Active since Jun 2016

22 Jul 2016, 09:38

Worst service ever!

<p>I have paid and sent through a proof of payment and really I should not have paid as they gave me a number somebody else is using and i waited 3 weeks before the simcard worked on my side and now random people are calling me 24/7 as well as sms'ng me, rendering it useless because you ported the previous owner of the number to vodacom but never cancelled his number on mtn's side as he took it with him to vodacom, I had to pay R500 for something that didn’t even work, I didn’t even get to use what I paid for and now once again you shut down my service line because according to you, I did not pay even though I sent through a proof of payment to mtn on reference number ********** 3 and the lady that answered me was Phumlani Phakamile.</p> <p> </p> <p>I know I will write this and mtn will only reply privately with the same message as all the other times I reported them for stuff like this, I am warning you all to stay away from mtn as the service is disgusting! Took them 4 weeks to get my phone to me, got the phone, the simcard did not work, got the simcard working, had to pay pro-rata for airtime I did not receive even and also had to pay the normal remium but once again, I did not receive the airtime that comes with this contract, that is R500 to use a phone for little over a month with no simcard? Disgusting! and now you shut down my service, give me a bad credit review, all because your staff is injcompetant.</p> <p> </p> <p>Fix this MTN ! Im tired of calling everyday and nothing happening, going into an mtn store just to be told to call mtn customer care and when I call them, I am told to go in to an mtn store! These people are abruptly lazy! DO SOMETHING FOR ONCE YOU LAZY, *********** IDIOTS!!!!!!!!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Jul 2016, 09:57
Official

Good day Quintin Lourens,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ: **********