Worst service ever

Good morning

This is a second complaint I am writing in regards with the bad service I have been receiving from MTN. I feel disgusted by their treatment. I have a contract with MTN last week thursday they suspended my outgoing and incoming calls with no reason. I send email to their customer service asking why my servises were suspended I dealt with Goitsemang Segopolo who told me I have an outstanding amount of R925.00 on the account. I send proof of payment and he/she said the payment that I made on the 20/08/2020 is reflecting but I am still in arrears. I then asked them when did I miss the payment as i needed a breakdown of my account till now I am still waiting for the answer. I even send through my proof of payment from January 2020 till the 20 August payment but still no answer. My husband went to their branch in brooklyn mall on monday the 7/09 also the 8/09 and was told the phone will be switched on in 8 hours. I am still waiting for them to reconnect my services. I am now disgusted with their treatment as I use my phone for signing on my work remote working as i need to be authenticated by the cell number. I currently cannot work now they are messing up with my whole productivity. The reference number I was given were *** and *** respectively.