Worst service- don’t take their WiFi contract

We cancelled our MTN WiFi service because there was no network coverage in our area. This was not a personal preference cancellation — we were advised by MTN that there was nothing further that could be done due to lack of coverage.

After multiple calls and visits to store, we were sent from one place to another with inconsistent instructions. We were told to complete a coverage form, then later told different documents were needed. Even when trying to follow the process, staff were at times rude, dismissive, and unhelpful.

The router was eventually returned only after management intervened. Despite this, months later we still have not received a proper update on the cancellation. We are now receiving calls about amounts allegedly owing on the account, while data is still being loaded onto the line. This makes no sense if the service was meant to be cancelled.

We were paying for a service that could not be used because there was no coverage. MTN needs to clearly explain why the cancellation has not been finalised, why the line still appears active, and on what basis charges are still being raised.

The lack of communication, poor handling of the matter, and contradictory information from staff have made this unnecessarily frustrating.

The fact that in store consultants are now to tell us they don’t care if we report them is because they know MTN won’t do ANYTHING about it. Sies