Worst Service do not use MTN

<p>I upgraded my contract in May 2016, I opted for the insurance offer, only to find out after my phone was ****** and i wanted to claim, that the insurance form was never submitted by the MTN Staff in Westgate Shopping Centre. the staff then rushed to process my insurance application, for me to be able to process the claim.</p> <p> </p> <p>However, this now has caused an iregularity and only through my personal attempts to get an answer from MTN's insurance department, i was informed of this irregularity. </p> <p> </p> <p>Going to the branch as instructed by the insurance department, for MTN Store Westgate Shopping Centre to phone the person handeling my claim. in order to get to the bottom of the irregularity. </p> <p> </p> <p>As such the neither the store or the insurance department communicated to me that the person who origenaly processed my upgrade has to speak to the person in the insurance department handeling my claim and again I had to find this out through my own efforts.</p> <p> </p> <p>I get to the Store in Westgate today, to find the person whom origenally processed my upgrade, only to find out he of duty untill friday and was informed to contact me.</p> <p> </p> <p>However, again no communication attemps were made from any side of MTN to contact me.</p> <p> </p> <p>Personally after my contract ends, i will not be returning to MTN as a client, since they have the worst cutomer service i have ever experienced from any organisation.</p> <p> </p> <p>My advise if you have a contract with MTN and opted for the insurance, to make sure they have processed the application, before it is to late and you wait forever to have the problem sorted out. I have been waiting from 5 July to get this sorted out, and im still waiting.</p> <p> </p> <p>Those who plan to take out a contract from MTN. Think twice before you do so.</p> <p> </p> <p>This is my personal experiance and advice.</p>