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Godfrey M

1 reviews | Active since Mar 2018

11 Mar 2018, 14:38

Worst service delivery

My phone (Iphone 7) has been in for repairs at MTN for 2 months now. I was told because they can't fix my phone, I will be receiving a new one and a possible upgrade. It doesn't make sense that I have paid for my phone the past 2 months but I haven't used it. I also can't travel without having any means of communication. I have ran to and fro the MTN Stellenbosch trying to resolve this, but the staff also don't seem to have a clue what the hold up with my phone is. What makes it worse is that numerous times they told me they are waiting for the supervisor to reply to their email. Does it take 4 weeks to get a reply for an email? My complaint has also been escalated 3 times but still there is no response from anyone at MTN. What is the point of escalating complaints if there is no solutions?

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Godfrey M's update12 Mar 2018, 11:18
Reviewer Update
Good day! Thank you very much and I hope this time it will be resolved. My IMEI number is ********** ********** 4. I think the lady I spoke to yesterday was Carmen, and I also spoke to the manager of the store, Grantham, 2 Fridays ago and he took my email number, told me that he was going to email the supervisor and cc me in it, but nothing of the sort happened.