Worst Service

the below is my email sent to MTN Customer care, 20 May 2022, 12:55PM

"Good day

My name is Whitney Kivido. This complaint is linked to cell number – *** I opened my contract with MTN in 2019 and when 2022 approached I was looking forward to cancelling, BUT it has not been so seamless as I thought. I went instore in February attempting to cancel and they told me I need to phone 135, because they cannot cancel contracts instore. On the 25 February 2022, I phoned MTN to cancel my contract which was due to end at 28 February, whereby I was told to phone back after my debit order date. I then phoned on the 28th February, spoke to Kaylene who advised this contract would be cancelled immediately and nothing would be deducted. ATTEMPTED cancellation reference is *** To my surprise, March I was billed R129, which I thought by what I was told I wouldn’t be billed. I then went instore for them to check and was told the cancellation is still pending. 20th April I phoned MTN again to find out why I’ve been sent another bill for the end of April by which I was told it takes 30 days for contract to be cancelled 23 March – 23 April. Now we’re in May and I’ve been sent another bill!!! Imagine my frustration being billed for something I am NO LONGER using. 18 may 2022 I phoned and spoke to an Ezekiel who could not assist me as the systems were down and said I should speak to billing. I phoned back again and spoke to Nazlee who also couldn’t assist me because of the same story. 20 May 2022 I phoned again spoke to Ronny who transferred me to the retention department, who couldn’t assist and put the phone down in my ear. I phoned back again spoke to Charmaine in billing department who wasn’t much help either. She escalated it to her superior of whom I didn’t receive a name and was given the reference – *** Charmaine then transferred me to the cancellations department, who also escalated this matter to a superior whose name I didn’t get. I was told my account is going to be credited with R258 and would take 24hrs for the credit to be passed by which the credit would take 21 working days. When I asked for her name she put the phone down in my ear. My issue now is that I want my account to be closed with immediate effect!! And my account to be credited immediately as well. I have been struggling to cancel this since February which I don’t think is fair that I have to wait day longer! I cancelled this early enough so that I didn’t have to sit with issues like this. When you people took my money it was no issue, I don’t see why I have to wait now. If this doesn’t get resolved within the next 24hours I will take this to ALL social media platforms so they can see what pathetic service MTN gives their clients – whereby one simple task cannot be executed! I am over it!! Regards" Whitney

On the 25th May 2022 @ 22:33

I was told it is being "attended to", but I have not received any updates or confirmation since.