ZK
Ziyanda K
1 reviews | Active since Jan 2020
06 Jan 2020, 10:48
Worst Service!
I reported an upgrade done without my consent last year in December and immediately requested an urgent cancellation. It is the 6th today and the cancellation hasn't taken place, am still sitting with a bill of R899 to go off at the end of January. I was assured the upgrade will be cancelled and billing revised, up until today nothing has been done!!!! I am tired of calling in and explaining one and the same thing over and over again!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Mar 2020, 07:43Good day Ziyanda K,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the upgrade has been reversed and a credit of R1950.01 will be passed on to your MTN acc. the credit will reflect in 5 days.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the upgrade has been reversed and a credit of R1950.01 will be passed on to your MTN acc. the credit will reflect in 5 days.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply12 Mar 2020, 07:43
Official
Good day Ziyanda K,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the upgrade has been reversed and a credit of R1950.01 will be passed on to your MTN acc. the credit will reflect in 5 days.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the upgrade has been reversed and a credit of R1950.01 will be passed on to your MTN acc. the credit will reflect in 5 days.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,