Worst service by MTN should be your logo

Absolutely left feeling helpless and hopeless brought on by MTN insurance. During lockdown my phone stops working and I submit a claim having my subs all up to date as ofcourse they just disconnect your number at the end of April. Todate i have not had an sms nor a call back. Daily i call to follow up and get the same response that they are still busy with it. Imagine during this lock down not having a cellphone and ofcourse they could care less but their subs should remain up to date. Disgusting service as well as feeling cheated by the way they handle their customers.