SS
Sindi S

1 reviews | Active since Jan 2017

03 Aug 2017, 10:59

Worst service by far

<p>I did a contract application with MTN over the phone,contract was approved on the 24th of July and i was told i would get the phone in the next 3-10 working days.Fast forward to 12 days later and i still do not have the phone, i call back and i was told Jenine Pakkire who was assisting me had not loaded the phone for a delivery. Asked the lady to kindly cancel the contract and move my number to prepaid and she deactivated my number in the process.</p> <p> </p> <p>I was without a phone for a day and I called them back to request for my number to be reactivated,after holding for a great 2 hours and 39 minutes a lady was able to assist me.</p> <p> </p> <p>They were able to retrieve the number but i couldnt use it as it was RICA BARRED and not only that i lost my 2Gig of data and over R90.00 airtime that i had on my phone.</p> <p> </p> <p>MTN has got to be the worst service provider,ever.</p>

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Replies (1)
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Sindi S's update10 Aug 2017, 13:09
Reviewer Update

Dear Mr Willem Jnr Loots

Fast forward to the 10th of August 2017,i have just received a call from the courier company asking for my delivery address as they have a phone that they need to deliver for me from MTN.

How this is possible is beyond me,when i clearly instructed that my contract with MTN be cancelled as i would be moving to Vodacom.

I sincerely hope that no funds will be deducted from my account for "this contract" because i will not have the time to be holding on for 2 hours on the phone to get my query resolved.

Regards,

Sindi