Worst service Brooklyn MTN and empty promises

This has been the most frustrating 3 weeks and still not resolved! I did my upgrade with a Apple Watch at Brooklyn MTN on the 13 th of Feb. I specifically asked if I can use the watch for a family member who does not have an iPhone or a contract with MTN. I was promised that this will be possible and that we will get a separate independent number for the watch so that my mother can use it. I left the shop without them even offering to activate the watch. A week later, the watch was still not activated. I called MTN numerous times per day only to be transferred to other departments the whole time as it seemed no one knew how to fix this. I called MTN Brooklyn daily to help but only either got empty promises of solution and never phoning me back. Week 2, and I finally got a call from Mpho, the area managet. I explained the whole situation to which she agreed that I was sold a Service and watch that cannot do what was promised on the day of my upgrade. It’s now 4 days later and Mpho hasn’t called me back after she promised that she would with a solution. Saturday will be 3 weeks since I did my upgrade. I haven’t been able to use the newly purchased Apple Watch, family sharing, no separate number and my contract had been changed to a plan that I never asked for. Best of all, my debit order went off on the 1st of March and have not been credited with any call time or data. I’ve never experienced such disappointing service from a company that I’ve been giving business for over 7 years!!! Come on MTN sort this out!!!