Worst service at V&A Waterfront MTN

I went to MTN Waterfront Cape Town on the 3rd of April as my phone had a technical issue with the screen. I was informed I need my identification so I emailed the following morning. Due to an appointment cancellation, I managed to pass through that 4th of April and I told the document was received and it will take about 14 days to get my phone back. 1. I asked if I needed to sign any documentation and I was told no. 2. I asked for the reference number and I was given a number only. 3. On the 18th I went to the shop and was told the phone was sent only the previous week, so I asked for the manager. 4. I was handed the form that stated that the phone was handed in on the 10th not the 4th of April. 5. It had the wrong reason why I had handed in the phone, so the technical person sent it back without even checking the phone stating physical damage on a phone without a scratch. 6. I later discovered when I got home that the form had a forged signature since I was not given anything to sign. 7. The phone came back and I had to sent it back on the 24th of April and on the 6th I went to check on the progress but there was no phone. I was told the manager will call me. 8. 9th of May I went back and the manager was in a "meeting" and I asked for my phone back as the technical team had not even worked on the phone more that 14 days later. 9. Today the 11th of May, still not a call from the manager and I do not have my phone. This phone is on a contract and I will NOT be extending the contract.