Worst service @ MTN

Item: MTN South Africa
Rating: 1
Author: Yonela B

@MTNzaService I am so miserable and frustrated of your system.I called to block a ****** phone the next thing my other phone gets blocked too. You couldn't block my phone without me providing you the IMEI number so how was the 2nd phone been blocked without my permission? I called the call center they told me to go get affidavit. Why must I be so inconvenced of your mistake. I did all & emailed. No response I received I sent follow up email after 3days no response. I called yesterday I'm told no records and I was told to go to the store rather. Why waisting my time I should have been told from the beginning. I go to the store I'm told to wait for 2 weeks for my phone to be unblocked. What the hec? The call center told me it will be 7-10 days. Since 30 Dec this phone was blocked. What kind of service is this. Why must I suffer for something I paid. Your service is so pathetic.

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Yonela B's updateReviewer Update

27 Jan 2020, 17:57

I'm coming back so annoyed and irritated & still frustrated. To this day my query is still not resolved. The lady called Alice van Der Merwe called me and she gave me hope to resolve my query but it was not true. I got frustrated with the option she gave me but I adhered to. I have to wait for 72hrs that I adjusted to it. Today my device was still blocked and I called her she advised I go to MTN store that I did waisting my time again. The salesperson told me that my phone is still blocked. I called she was not available the switchboard operator was bit been impossible I must say eventually she spoke to the sales lady but questioned her why they are allowing me to use their phone to call Alice but she advised they must call Alice direct. They did spoke to Alice and they did all their processes but I was still left not help. Alice had a guard to say there's nothing she can do because she unblocked the phone that was still not unblocked. MTN rather give me the same phone that don't have issues because it's clear it's them that ****ed up my phone #sorry for my language I'm annoyed. Alice herself told me that their staff unblocked my phone and the Sim was in of which when they unblock the phone must not have Sim card that I was not aware. I have been loyal to MTN never missed 1 payment instead I took more contracts and they can't solve the problem they created. Come on. Hello peter please intervene

Yonela B's update27 Jan 2020, 17:57

Reviewer Update