1 reviews | Active since Jul 2016
Worst service and they don't care
<p>Mtn has the worst service ever and they just don't care. I sent in my Iphone 6 to be repaired in March 2016. I had to follow up as to where my phone is and whats happening. I found out that according to them Find my Iphone was activated so the phone came back. I had to pay R330 before getting the phone. I also could not switch it off remotely as they said that I must do it on the phone.</p> <p> </p> <p>I got the phone back in JUNE and sent it back again and it is July. Haven't heard anything not getting feedback from them. When i phone to ask where my phone is I get the usual answer of I dont know or we will phone you back which never happens.</p> <p> </p> <p>I have been paying 600 bucks a month for a phone I can't even use. This is unacceptable!</p>
Good Day Dwain Softley
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please accept our apologies for any inconvenience experienced.
Kindly be advised that the matter has been escalated to the HVRC management team for urgent attention and to contact you back with feedback.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Zukiswa
REQ: **********
Good Day Dwain Softley
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please accept our apologies for any inconvenience experienced.
Kindly be advised that the matter has been escalated to the HVRC management team for urgent attention and to contact you back with feedback.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Zukiswa
REQ: **********
Zukiswa,
Please get this sorted asap, because I want to close all my accounts with MTN at this stage as no-one cares. I had to follow up AGAIN today to find out whats going on and now they saying they won't fix it, because its out of warranty but I've been waiting six months for the repair.
please get in contact with me so that I know whats going on.
Regards.
Zukiswa,
Please get this sorted asap, because I want to close all my accounts with MTN at this stage as no-one cares. I had to follow up AGAIN today to find out whats going on and now they saying they won't fix it, because its out of warranty but I've been waiting six months for the repair.
please get in contact with me so that I know whats going on.
Regards.
