Worst service and no Support

I took out a MTN month-month 70Gig data contract last week Tuesday. Before taking out the contract I asked the people at the MTN store if I can share the Data with another MTN prepaid number. They confirmed that I can do this.

Once I received the data after paying the pro rata for current month and the amount for next month totaling over R500. I got the additional pre paid sim card from MTN as well so that me and my wife can share the data.

Every time we try to share the data via the MTN app it gives an error stating you cant share data as the number is on contract.

I went back to MTN with the issue and they loaded the prepaid sim on the data share but once we went in to set the limits it took away the data share from the number and cant share data anymore with any of the prepaid sim cards I got from MTN.

I once again went back to the store and now they keep telling me that I cant data share with this month to month contract even after they told me in person that I will be able to do this.

They said they will log a ticket for me and come back with an answer as soon as possible. I to date still have no response to this issue.

It currently feels like I paid MTN for a service that I don't receive and no one wants to fix the issue via phone or in store. I will in the next few days go back to MTN if this does not get sorted out and request a refund of my money as this feels like ***** by promising one thing and getting something else or nothing in return.

I advise MTN to contact me via this site as phoning you or going to your store is useless.