WORST SERVICE AND DONT CARE ATTITUDE

I app**** for cell contract on 5th February 2015 and received the cell on 11th February. To date the cell is just a tin box that I'm walking around with. I went to the shop several times for her to see there is no connection i cannot access any Apps. I could not receive and make calls not for long then it went off again. She then fiddled again and down loaded form someone else's the WhatsApp link that still not working. There after, for two days consecutively she, took the phone away to fix - it makes me wonder is she a technician? please let me know. When she brought the cell back she said i must take the cell to a Samsung store. I told her its is impossible for me to go to those stores and asked if she cannot arrange that. She said no, shrugged her shoulders and said there is nothing they can do. Carlene said my first billing will be in march - to my surprise it happened in February 11 days after i received the cell and had not even use the cell due to complications above - A terrible unforeseen emergency happened yesterday there i couldn't call my love ones or the police was- terrifying a traumatising. <br> I want this contract cancelled, which she also refussed to assist with