Worst service

To whom it may concern

The complaint is with regards to the cell number *** and device.

I have been to the store on the 16th May 2022 to blacklist my device that was ****** on the 13th May 2022, I needed a company letter which I had and they have submitted this online. The store had given me a number Ref1- *** .

I have been in contact with 4 different consultants with regarding of blacklisting my device (Samsung A32 5G) as I needed the ITC number to report it to SAPS for a CASE number.

The first consultant line was so bad I could not hear him, the call eventually cut.

The 2nd Consultant gave me false information and **** to me with regards to the blacklisting of the phone, she says I had to go back to the store to whitelist the phone first then blacklist it.

I have called the store and they have said that only the consultants can whitelist the device (A32 5G).

The 3rd consultant now tells me that I was **** to and said she will assist and have this issue sorted out and promised to give me feedback by 16:30 16th May 2022 latest. I still haven’t received any feedback till today.

At 5pm I called again and spoke to the 4th consultant which assisted me but still couldn’t do much as it was the close of day for our company. I couldn’t produce any document to him as I given our receptionist the document.

All these calls took me around 15 to 20 min a time, the unprofessional work from MTN consultants is unbelievable as I needed the ITC number to open up a case also to be submitted to my insurance.

I still don’t have any feedback from MTN or the consultants. This is the service MTN has to offer its clients, I would definitely not recommend MTN to any of my family and friends.

I have called again on the 17th May 2022 asking to speak to a supervisor, today is the 18th i have not received any feedback. The lack of services offered by MTN call center agents are a complete waste as they are *********** in there work and how to handle a simple procedure.

Disgruntled L. Reddy ***